At Cybervelo, we want you to be completely satisfied with your purchases. In accordance with French regulations, here is our product return policy:
Right of Withdrawal
You have 14 calendar days from the receipt of your order to exercise your right of withdrawal without having to provide reasons or pay penalties.
Return Conditions
Eligible products: Items must be returned in their original condition, unused, with all accessories and packaging intact.
Non-eligible products: Personalized or custom-made products, as well as sealed items that have been opened (e.g., helmets, clothing), are not returnable.
Return Procedure
- Return request: Contact our customer service via our contact page to obtain a return number.
- Package preparation: Carefully pack the items in their original packaging.
- Return shipment: Ship the package to the address provided by our customer service. Return shipping costs are the responsibility of the customer.
Refund
Once the return is received and inspected, we will send you a confirmation email. The refund will be made to the original payment method within 14 days of receiving the items.
Exchanges
To exchange an item, follow the return procedure above and then place a new order.
Defective Products or Delivery Errors
If you receive a defective or incorrect product, contact us immediately. We will cover the return shipping costs and send you a replacement product at no additional cost.
Return Address
Cybervelo
1 rue Claude Bernard
78310, Maurepas
France
Contact
For any questions regarding our return policy, please visit our contact page.